Verify Lanka deploys independent field auditors across Sri Lanka to assess real customer interactions at branch level — unannounced, objective, and fully documented.
We assess your customer-facing operations the way your real customers experience them — unannounced, independent, and documented with precision.
Trained auditors visit your branches posing as regular customers, reporting on service quality, staff conduct, compliance, and environment.
Structured, scored reports covering wait time, staff greeting, product knowledge, and overall experience — delivered within 48 hours.
Ongoing monitoring across multiple locations with monthly insight reports. Track improvement over time and hold branches accountable.
Verify that your brand standards, service protocols, and regulatory requirements are being met consistently across all locations.
Verify Lanka — Audit Report
"Staff were professional and responsive. Wait time exceeded target by 2 minutes. Recommend additional training on product upsell protocols."
From brief to full report in days, not weeks.
Tell us what you want assessed — locations, service scenarios, compliance points. We design the audit framework around your business goals.
Our trained field team visits your locations as regular customers. No prior notice to staff. No staged interactions. Pure observation.
Every visit is scored against your criteria with detailed observations and photo evidence captured on the ground in real time.
A structured report with scores, findings, and recommended actions — in your inbox within 48 hours of the completed visit.
Ground teams active in Colombo and Kandy. Additional regions available on request.
Full coverage across Colombo city and the western province. Ideal for banks, telecoms, and retail chains with head office presence.
Central province coverage including Kandy city commercial district, supermarkets, hotels, and branch networks in the hill capital.
Galle, Negombo, and other cities available on request. Contact us to discuss multi-city audit programmes.
Tell us about your business and what you need audited. We respond within 24 hours.